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Using the library

Borrowing and renewing

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What can I borrow?

10:18am 22 July 2015

Borrowing with a regular Eastern Regional Libraries card:

For 3 weeks
unlimited books, magazines, audio books, DVDs and CDs (2 renewals).

You must bring your library card with you each time you wish to borrow from the library.

What if my items are overdue?

2:17pm 9 March 2012

Items returned after the due date will incur overdue charges. The charges are:

30c per day for each adult item (up to a maximum of $10)
30c per day for each junior & teenage item (up to a maximum of $5)

How am I told about overdues?

10:32am 22 July 2015

Telephone, paper, SMS or email notification
Members will be notified of an overdue item 10 days after the item was due. By default, telephone notification is set up on your membership record. If you wish to receive paper, SMS or email notices please contact library staff and confirm your current address or provide your email address.

Please note, the telephone service does not give a list of items, please refer to your library docket. Also, if your email account is full you will not receive the email notice.

If the system was not able to contact you by phone you will receive a paper notice.

Final Overdue and Account
Final overdue notices are posted out 28 days after the item is due. This is always a paper notice. The charge listed is the cost of the book if not returned. If the book is returned you will only be charged the overdue charges.

Due Date Reminder
Members with current email addresses attached to their membership record will receive a reminder 4 days before items are due. Apply for due date reminders

Where can I return my items?

2:14pm 18 May 2012

Eastern Regional Libraries' items may be returned to any Eastern Regional Libraries branch or mobile regardless of where it was borrowed. If an item cannot be returned during opening hours it may be returned via the bookchute. The only exception is with CDs. These may not be returned via the bookchute.

Bookchutes are available at each branch of Eastern Regional Libraries and are open when the library are closed.

Library branch hours & map

How many times may I renew?

10:21am 22 July 2015

Items may be renewed twice; either by phone, through the web catalogue or in person. Items that have been reserved by other members cannot be renewed. Note that the loan period after a renewal is taken from the renewal date, not the initial due date.

Step-by step guide to renewing your items - Catalogue guide

What if I lose my library card?

1:50pm 2 March 2010
You cannot borrow without your library card. If you lose your card please notify the library immediately and a stop can be placed on the card to prevent unauthorised borrowing. There is a $3 charge for a replacement card. (GST Inclusive).

What if I lose a library item?

1:51pm 2 March 2010
Members are responsible for all items borrowed on their card. The replacement cost of any item lost or destroyed is required to be met by the member (or guardian). This includes an item destroyed by fire or stolen. The library can provide a list of outstanding items and their replacement cost as a basis for any insurance claim a member may wish to make.

What if I change my address?

2:19pm 18 May 2012

It is important that the library has an up-to-date record of your current residential and email address (if given).

You may change your address in person, over the phone, through My Account on the library catalogue or via the website. Identification showing the new address must be provided on your next visit. If you change your address via the phone or online a stop will be placed on your library card preventing its use until you provide identification confirming the address.